The Righting Reflex
When other people come to us and say that they have a problem, for most of us, the first instinct is to think about how to solve their problem instead of letting them solve it on their own. The desire to fix other's problems and offer answers instead of listening attentively to the other person is called the righting reflex.
People who open up want to feel empathy from the other person and to also not be judged for their situation. This makes them less anxious and defensive.
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