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Conducting market research
Analyzing data to make informed decisions
Developing a product roadmap
When other people come to us and say that they have a problem, for most of us, the first instinct is to think about how to solve their problem instead of letting them solve it on their own. The desire to fix other's problems and offer answers instead of listening attentively to the other person is called the righting reflex.
People who open up want to feel empathy from the other person and to also not be judged for their situation. This makes them less anxious and defensive.
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"Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart."
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The ability to let others talk and not interrupt them is a skill that you must practice on a daily basis. This allows us to see more of the other person rather than ourselves.
Back in the 1990s, a woman naming Betty Bigombe was able to befriend a warlord by providing a...
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Divergent and dissident people are the key to growth and innovation. However, some leaders demonize the people who raise a problem instead of solving the problem that is raised.
They do this because it is uncomfortable to see their shortcomings. The problem makes them anxious and af...
Having empathy allows us to understand the thoughts and feelings of another person.
In a hybrid work environment, we need to make an effort in order to understand each other better and this requires empathy. In order to practice and develop empathy, we need to take the time to get...
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