Good communicators are able to separate their observations of a situation from their evaluations or judgments of it.For example,  "Janice works too much" contains an evaluation: working too much is subjective, and if Janice heard that, she may take it as criticism and become defensive. Saying "Janice spent more than 60 hours at the office this week" is an observation without any judgments attached.

Observing without evaluating

<ul><li>Observing what is happening in a situation (such as someone saying or doing something you don't like).</li><li>Stating how you feel when you observe the action.</li><li>Expressing how your needs are connected to the feelings you identified.</li><li>Addressing what you want by requesting a concrete action.</li></ul>

The 4 components of effective communication:

When you're expressing your feelings, it's better to use words that refer to specific emotions rather than words that are vague and general. Don't say you feel "good" when words like happy, excited, relieved, or anything else could describe how you feel more precisely.

Strengthening our vocabulary for feelings

Microsoft CEO Satya Nadella bought all the members of his senior leadership team a copy of the book "Nonviolent Communication" in 2014 when he took over the company. At the time, Microsoft was known for having a culture of hostility, infighting, and backstabbing.

Understand yourself and those around you.

psychology

Psychology

Strengthening our vocabulary for feelings

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