Ideas from books, articles & podcasts.
Good communicators are able to separate their observations of a situation from their evaluations or judgments of it.
For example, "Janice works too much" contains an evaluation: working too much is subjective, and if Janice heard that, she may take it as criticism and become ...
When you're expressing your feelings, it's better to use words that refer to specific emotions rather than words that are vague and general.
Don't say you feel "good" when words like happy, excited, relieved, or anything else could describe how you feel more precisely.
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