When CEO Satya Nadella took over Microsoft, he started defusing its toxic culture by handing each of his execs a 15-year-old book by a psychologist - Deepstash

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When CEO Satya Nadella took over Microsoft, he started defusing its toxic culture by handing each of his execs a 15-year-old book by a psychologist

businessinsider.com

  • Observing what is happening in a situation (such as someone saying or doing something you don't like).
  • Stating how you feel when you observe the action.
  • Expressing how your needs are connected to the feelings you identified.
  • Addressing what you...

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Good communicators are able to separate their observations of a situation from their evaluations or judgments of it.

For example,  "Janice works too much" contains an evaluation: working too much is subjective, and if Janice heard that, she may take it as criticism and become ...

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When you're expressing your feelings, it's better to use words that refer to specific emotions rather than words that are vague and general. 

Don't say you feel "good" when words like happy, excited, relieved, or anything else could describe how you feel more precisely.

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