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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Demonstrate authenticity — and grace. Making cultural faux pas is an opportunity for teaching and showing grace.
Focus on solutions. Awareness encourages motivation toward solutions.
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129 reads
MORE IDEAS ON THIS
"It’s hard to have a conversation about systemic injustices. One, [diversity-related topics] are hard to approach, and two, some people think they already know everything about diversity."
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242 reads
Challenge: Expose Biases too hidden to be seen.
Innovation: An identity survey with easily visible results.
Lesson: More than one social identity is examined at the same time and allows becoming aware of issues related to diversity and privilege.
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112 reads
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