Trust makes us feel psychologically safe at the workplace. One can focus on creative, collaborative work where there is a free flow of ideas and everyone is benefiting from each other’s energy. One can freely ask for support, test new ideas, and be oneself without any fear of judgement.
Trustworthy colleagues result in a positive, safe and comfortable work environment that translates into better work. There is less stress, faster decision making and more innovation.
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A strong foundation of trust needs to be laid as early as possible. Create a ‘shield of goodwill’ to minimize any miscommunication.
Building trust will ensure that even if there is ambiguity, the words and actions are coming with good intentions.
A new joinee has to showcase the skills he possesses and at the same time, build the foundation of a good relationship with the new coworkers.
Establishing trust is important to ensure success in one’s new job role.
Virtual teams and WFH policies have complicated and muddled the communication that happens in a physical office. We need to provide remote team members with the benefit of the doubt while interpreting their behaviour. There is much less context to access what is meant by their words and actions.
The least we can do is watch our tone, and be as polite and generous in the initial months as possible. It always pays to be warm, friendly and human.
Trustworthiness is a combination of competence and warmth. Great leaders are loved and respected, but also feared at the same time.
One has to strike the right balance between love and fear to appear authentic, vulnerable and credible. To start things off, be compassionate and warm.
One can take cues from how coworkers trust each other by their body language, the way they interact on Slack, or how relaxed and casual they are around each other.
If help is sought after, and clarifications are prompt, even during virtual (Zoom calls) environments, one can gauge the level of trust in the workplace.
Communication is the magic key for building trust. Body language, expressions, tone are all important.
Different industries may face different challenges when they have to manage staff remotely. However, they all share one element that is crucial: trust.
A lack of trust can undo a team. Managers may doubt that their reports are actually working. This can lead to the expectation that employees are always available, creating stress and disrupting employees' work-life balance. The secret in learning to trust remote employees is ensuring good communication.