Learn more about communication with this collection
Understanding the importance of constructive criticism
How to receive constructive criticism positively
How to use constructive criticism to improve performance
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Let a Stubborn Person Seize The Reins
Stubbornness is an obstacle to changing people's opinions. Stubborn people will outright reject forceful arguments. They think outcomes can be subject to their will.
Instead of giving answers or forceful arguments, ask questions. This way, you're not telling your boss what to think or do. Questions like "what if?" and "could we?" can make people curious about what's possible.
111
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Recognizing The Gaps In Out Understanding
In a series of experiments, students were asked to rate their knowledge of everyday objects. The students were overconfident until they had to write out step-by-step explanations. Then they realised how little they understood.
Overconfidence often stands in the wa...
108
426 reads
Disagree With The Disagreeable
Disagreeableness is a trait often expressed through argumentativeness. Disagreeable people are determined to squash the competition. When you want them to change their mind, you become the competition.
Because disagreeable people are energized by conflict, they don't want ...
97
416 reads
The Right Way to Praise a Narcissist
Narcissistic leaders believe they're superior and special, and don't want to be told they're wrong.
Careful framing can coax them toward admitting they're flawed. Praise them first, but in a different area from the one in which you hope to change their minds. We all have m...
101
422 reads
Influencing A Change
At first, Steve Jobs insisted he would never make a phone. It took two years for his team to persuade him to reconsider. Within nine months, the App Store had a billion downloads, and a decade later, the iPhone had generated over $1 trillion in revenue.
While many leaders have stu...
107
826 reads
Getting a Know-It-All To Change Their Mind
Every personality has an if ... then profile: a pattern of responding to a particular scenario in a specific way. A dominant manager becomes submissive when interacting with a superior. A procrastinator gets their act together when the deadline is coming up.
It is then also possib...
102
565 reads
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