By understanding and valuing the differences in another person's perspective, we have the opportunity to create synergy, which allows us to uncover new possibilities through openness and creativity.

Once you have these in mind, you can pool your desires with those of the other person or gro...

Before we can offer advice, suggest solutions, or effectively interact with another person in any way, we must seek to deeply understand them and their perspective through empathic listening.

To listen empathically requires a fundamental paradigm shift. We typically seek first to be underst...

In order to manage ourselves effectively, we must put first things first. We must have the discipline to prioritize our day-to-day actions based on what is most important, not what is most urgent.

In order to maintain the discipline and the focus to stay on track toward our goals, we need t...

The best option is to create Win-Win situations. With Win-Lose, or Lose-Win, one person appears to get what he wants for the moment, but the results will negatively impact the relationship between those two people going forward.

The Win-Win or No Deal option is important to use as a backup....

Beginning with the end in mind is also extremely important for businesses. 

Being a manager is about optimizing for efficiency. But being a leader is about setting the right strategic vision for your organization in the first place, and asking, "What are we trying to accomplish?"

Befo...