thebalancecareers.com
3 ideas
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Learn more about communication with this collection
How to build confidence
How to connect with people on a deeper level
How to create a positive first impression
Β ...you can develop are listening and asking questions.Β
These 2 skills will impress your clients even more than your best business statistics.
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Good listening is active, not passive:
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Keep questions positive and focused.
Ask a question that is on-topic whenever possible. If the topic is negative, do not just suddenly change topics. It will make the speaker uncomfortable. Instead, give an empathetic reply to show support and then ask a question to redirect to something that is still related, but allows the speaker to respond with something a little more positive.
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