Show the other party empathy. Validate their concern and give them your full attention.
Above all else, people want to know they are being heard. Every argument is about "Did you see me? Did you hear me?"
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Similar ideas to The root of conflict is not feeling heard
Make a conscious effort to bring out the best in someone else through your communication.
This makes communicating less "me-centric," which is talking to hear yourself talk, or talking "at" someone rather than "with" them, or being more interested in wanting to "capture" their attent...
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