Learn more about communication with this collection
How to use storytelling to influence and persuade
How to create a compelling narrative
How to structure your story for maximum impact
Avoid assumptions
Assuming your listeners are aware of the same knowledge as you can lead to a communication breakdown.
A good strategy to avoiding assumption-based confusion is to ensure your message is straightforward and quantifiable. More information is better than less. If you are unsure if you are understood, ask your listeners.
158
743 reads
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Pay attention to your tone
How we communicate comes down to tone. The way we say something matters. It sends messages about how we're feeling.
This is true for verbal and written communication. In writing, the tone is conveyed through language choice and formatting. Capitalised ...
144
499 reads
Clarify your pursuits
More communication is different from good communication. Before you hit "send" on a companywide email, consider what you are trying to achieve.
Knowing your goal can be helpful in choosing a suitable medium for communication. Before calling a meeting, ask ...
138
571 reads
Failure of communication
The goal of effective communication in the workplace is to reach a mutual understanding. We want everyone on the same page so that we can move in the same direction.
When working from home, we can easily confuse being constantly connected to our colleagues with eff...
153
1.21K reads
Practice active listening
Active listening is an essential part of communication. It does not mean agreeing with everything you're told.
Active listening includes respecting others' perspectives and avoiding judgmental language.
144
638 reads
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Challenge assumptions
Every decision is based on assumptions. If you don’t understand these assumptions, you may make a bad decision.
It’s often helpful to ask yourself first, and then your colleagues, “What are we assuming in this scenario?”
Six things every message needs
- It's one idea. Focus your idea on the one point you want your audience to buy into. Too many ideas will produce confusion.
- You can express it in a single, clear sentence. If your message is more than one sentence or a long sentence, your l...
How to avoid using false premises
- Ensure that you're aware of all the premises your argument is based on and that you know that your premises are true.
- You can engage in self-distancing by treating your arguments as if they're presented by someone else. This can help you rationally...
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