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Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
Listen - listen to what they have to say and show that you are actively listening.
Empathise - show that you care by declaring your understanding of their feelings.
Ask - ask open ended questions to both find out information and allow people to vent, rather than just saying yes/no.
Paraphrase - accurately repeat what they are saying to show you're listening and to better understand - "so what your saying is x y z, is that correct?"
Summarise - reduce the emotion by calming the situation
510
3.46K reads
MORE IDEAS ON THIS
Rather than giving praise at the start, say it at the end. Usually when people hear praise they expect something negative to come after it, which can devalue the praise as it can be seen as fake: a tool just to deliver something negative.
Be specific with what you're praisi...
410
2.79K reads
When dealing with angry people, expressing empathy and understanding towards them can calm them down as they are able to find someone who gets what they are saying.
Express empathy by showing you care about how they feel - try to be helpful...
449
4.49K reads
We can be wrong when we believe we are right as people can be right in different ways. Think about misinterpreted communication between person A saying something to person B.
B might not hear A say something and so could say B ignored them, while B says A said nothing to them. Technically t...
351
2.88K reads
Generalising is making statements in which you generalise behaviour, for example "you never wash up" or "you are always on your phone".
These are poor to use as it is an exaggeration, and the person hearing that will hear those statements ...
393
3.07K reads
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Primarily focused on self improvement and productivity. I aim to be a more effective person.
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Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...
As your boss talks, actually listen and don't just think of a rebuttal. Ask open-ended questions to show you are engaged in the conversation.
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