"Address" is a vague word

A lot of speakers will say, "We're going to address this issue." However, it doesn't mean you're going to solve the problem or take action. Try words like solve, fight against, or reduce, which communicate action.

Other swaps to consider that are more decisive:

  • "Allowed" can be replaced with enabled or authorised.
  • Instead of "meeting" a goal, try accomplishing or exceeding.
  • "Reacting" can be substituted with responding or solving.
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Communication

fastcompany.com

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The words you use matter

Good communication skills are essential for fostering strong relationships with team members and being able to motivate people.

Some of the things we say can improve how we are perceived. For example, saying "sorry" too often and for the wrong reasons might hinder how confident you appear. Instead of saying "sorry for the delay," say "thanks for your patience."

Some people will water down a compliment by saying, "It was nothing..." or "It could be better..."

These responses are dismissive of the person giving the compliment. Instead, thank the individual and add, " I'm glad you like it." When you're thanked, instead of just saying "you're welcome, add "I'm happy I was able to help you." It leaves a positive impression with the person.

  • Rather than saying "I can't" when you're declining a request, try "here's what I can do for you." This way you'll set a boundary about what you're not willing or able to do and indicating a willingness to find a solution.
  • When you don't know something, instead of shrugging off the inquiry, say, "I'll find out for you."
  • When you start a request with "I hate to bother you..." you've assumed that you're creating a burden. Instead, assume it is not a problem and drop this from your language.

If you tell someone to calm down, they will probably not calm down.

Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.

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RELATED IDEAS

  • Rather than saying "I can’t" or "I’m not able to" when you’re declining a request, focus on the positive
  • Instead try, “Here’s what I can do for you.” That way, you’ve set a boundary with your client or colleague about what you’re not able or willing to do, but you’ve also indicated that you’re willing to find a workable solution.
Employee departures are common

Millions of people voluntarily leave a job every month, we still consider it taboo.

Many companies still think that employees will stay for 10, 20, or 30 years if they take care of their employees. But it is a myth. Today's workforce doesn't just show up to pay the bills. They're working toward bigger career goals that will eventually lead them elsewhere.

Real Success Is Individual

We understand success as something relative to others and not something by itself. Status, power, wealth and position is by default a relative rank to the rest of the contenders of society. This constant comparison is designed for unending misery for all rank holders, from the first to the last.

Real success is individual, and true happiness comes from identifying and cultivating your own inner strength and contentment.

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