Learn more about career with this collection
How to write an effective resume
How to network and make connections
How to prepare for a job interview
"Here‘s what I can do for you"
- Rather than saying "I can’t" or "I’m not able to" when you’re declining a request, focus on the positive
- Instead try, “Here’s what I can do for you.” That way, you’ve set a boundary with your client or colleague about what you’re not able or willing to do, but you’ve also indicated that you’re willing to find a workable solution.
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1.41K reads
MORE IDEAS ON THIS
"Can you..."
- Assume there is no problem in asking for a favor and drop "I hate to bother you..." from your language. Just ask for what you need and assume that the person will let you know if the request is too much and respectfully decline.
301
919 reads
"I‘ll find out"
- Instead of just shrugging off an inquiry about a topic you don't know much about, say “I’ll find out for you,”
- This gives the other person an assurance that you care enough to go one step further to get the right answer.
312
945 reads
"Let‘s solve this"
Instead of saying, “We’re going to address this situation . . . ” try words like solve, fight against, or reduce, which communicate action. Other swaps to consider that are more meaningful and decisive:
- Instead of “allowed,” try enabled or authorized
- ...
303
795 reads
"I want to help"
- Telling someone to calm down is almost a guarantee that they will do anything but calm down.
- Instead, try validating the individual’s feelings and assuring them you understand. “I can see you are upset, and I want to help” is a good option.
304
742 reads
"I‘m glad you like it"
- For some people, dismissing praise is a knee-jerk response. If they receive a compliment, they water it down by saying, “It was nothing . . .” or “It could be better . . .” Those responses not only make light of your work and ability, but they are dismissive of the person gi...
314
778 reads
"I‘m happy I was able to help"
- There’s nothing wrong with saying “you’re welcome” when someone thanks you. But saying something like “I’m happy I was able to help you” is more powerful because it leaves a positive impression with the individual that you went the extra mile to help
317
818 reads
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More like this
Replace "I can't. I don't know. I hate to bother you."
- Rather than saying "I can't" when you're declining a request, try "here's what I can do for you." This way you'll set a boundary about what you're not willing or able to do and indicating a willingness to find a solution.
- When you don't know something
What Do I Do? How Do I Do It?
If you’ve ever pushed hard or cared deeply about something then you’ve probably experienced a feeling of being lost. Perhaps this manifests as being unsure of what to do next; unsure of how to do it; or even unsure of why you’re ...
2. What You Do
A career helps many people feel valued.
- People say something like, “I’m the co-founder of XYZ company,” or “I’m a lawyer,” not because it’s what they do – but because it’s who they are.
- Their career reinforces to them that they’re “somebody.”
Why it...
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