Changing the definition of the manager's role
Three trends challenge the traditional definitions of the manager role:
- The normalisation of remote work. Managers start to shift their focus more on the outputs of employees and less on the processes used to produce them.
- Acceleration in the use of new technology to manage employees is replacing the tasks historically done by managers, such as allocating work and nudging productivity.
- Employees' changing expectations. Knowledge workers expect their managers to be part of their support system to help them improve their life experience, not just their employee experience.
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