What is emotional intelligence?
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it's an inborn characteristic.
The ability to express and control emotions is essential, but so is the ability to understand, interpret, and respond to the emotions of others. Imagine a world in which you could not understand when a friend was feeling sad or when a co-worker was angry.
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