True emotional understanding involves more than just understanding your own emotions and those of others. You also need to be able to put this information to work in your daily interactions and communications.
How to improve social skills:
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Active listening is important in maintaining healthy relationships as it involves understanding the message and emotions behind someone's words. Here are some tips on how to improve your listening skills to enhance your relationships:
By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather information on the other person and simultaneously demonstrate empathy and rapport,
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