Use awkward pauses as a tool to say no. When a request comes to you (this works only in person), just pause for a moment. Count to three before delivering your verdict.
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Initially you may feel it awkward and a time-waster, as we are used to continuous work, but remember, we are humans and not machines!
With time you will realize the magic of pause, and how it multiplies efficiency.
During the pause, you might
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