People are often good but their circumstances can change how they come out.
Get clear on the “true facts”: what you know for sure. Then assume that the other person has good intent, and imagine the circumstances that could be causing his or her behavior.
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How to handle conflicts
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Similar ideas to Assume “Good person, Bad Circumstances”
When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person.
Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.
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