TONY PAYNE

You should convince your manufacturer, customer, or buyer that there’s an urgent problem that needs solving. There are four types of people you’ll be speaking with:

1. The director is someone who wants you to be very concise and to the point. 
2. The socializ...

A likeable person is open-minded. No one wants to have a conversation with someone who has already formed an opinion and is not willing to listen.

To eliminate preconceived notions and judgment, you need to see the world through other people’s eyes.

In going through life, a friend’s support not only matters during the hard times. A friend means someone who genuinely wants to see you succeed. Unfortunately, disingenuous people may feel insecure and want you to fail. But a true friend celebrates your accomplishments and feels happy to see thin...