<ul><li>Assuming Mal Intent. Not everything is intentional, so don’t let an innocent oversight degrade trust. </li><li>Hiding Behind Email. Email’s a great supporting tool, but it seldom plays well as the lead medium.</li><li>Failure to Write Down Decisions. Writing down and reading back key decisions is an important way for everyone to move in the same direction.</li><li>Wasteful Meetings. To save everyone's time, only hold meetings to make decisions and/or to improve relationships. </li><li>Spin. If you want people to truly listen, be sure they can believe what you say. Encourage transparency and truth-telling.</li><li>Boring Packaging. Ditch the 35-page PowerPoint deck and explain why your project really matters. </li><li>Inept Listening. Listen carefully and ask great questions. Create meaning from the responses. </li></ul>

7 Common Communication Mistakes

More time gets spend on second-guessing the intent behind poor communication than working to improve it.Take the time to establish clear expectations around how your team is communicating.

Communicating well builds trust

“The single biggest problem with communication is the illusion that it has taken place.”

Communication is hard and it takes work-on both sides of the conversation -to improve it. Work that you might not even realize needs to be done. But, think about this: You probably spend more time second-guessing the intent behind poor communication than working to improve it. "Oh, she didn't copy me on purpose."

GEORGE BERNARD SHAW

7 Communication Mistakes You're Making at Work

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