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7 Communication Mistakes You're Making at Work
“The single biggest problem with communication is the illusion that it has taken place.”
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Key Ideas
Communicating well builds trust
Take the time to establish clear expectations around how your team is communicating.
7 Common Communication Mistakes
- Assuming Mal Intent. Not everything is intentional, so don’t let an innocent oversight degrade trust.
- Hiding Behind Email. Email’s a great supporting tool, but it seldom plays well as the lead medium.
Failure to Write Down Decisions. Writing down and reading back key decisions is an important way for everyone to move in the same direction.
Wasteful Meetings. To save everyone's time, only hold meetings to make decisions and/or to improve relationships.
Spin. If you want people to truly listen, be sure they can believe what you say. Encourage transparency and truth-telling.
Boring Packaging. Ditch the 35-page PowerPoint deck and explain why your project really matters.
Inept Listening. Listen carefully and ask great questions. Create meaning from the responses.
SIMILAR ARTICLES & IDEAS:
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Key Ideas
Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
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Key Ideas
Not Editing Your Work
Spelling, tone and grammatical mistakes can make you look careless.
- Don't rely on spell-checkers.
- Proofread your work.
- Use a dictionary to look up any words that y...
Delivering Bad News by Email
Written communication channels don't allow you to soften difficult messages with nonverbal cues.
Delivering a message in person makes it easier to pick up on signs that people have misunderstood parts of your message.
Avoiding Difficult Conversations
It's tempting to try to avoid difficult conversations, but this can cause further problems.
- Preparation is key to handling difficult conversations.
- Use tools such as the Situation – Behavior – Impact technique to encourage your people to reflect on their behavior.
- Role-play your conversation first.
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Common communication mistakes
- Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
- One-size-fits-all communication