Communicating well builds trust
More time gets spend on second-guessing the intent behind poor communication than working to improve it.

Take the time to establish clear expectations around how your team is communicating.

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7 Communication Mistakes You're Making at Work

success.com

George Bernard Shaw

“The single biggest problem with communication is the illusion that it has taken place.”

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  • Assuming Mal Intent. Not everything is intentional, so don’t let an innocent oversight degrade trust.
  • Hiding Behind Email. Email’s a great supporting tool, but it seldom plays well as the lead medium.
  • Failure to Write Down Decisions. Writing down and reading back key decisions is an important way for everyone to move in the same direction.

  • Wasteful Meetings. To save everyone's time, only hold meetings to make decisions and/or to improve relationships.

  • Spin. If you want people to truly listen, be sure they can believe what you say. Encourage transparency and truth-telling.

  • Boring Packaging. Ditch the 35-page PowerPoint deck and explain why your project really matters.

  • Inept Listening. Listen carefully and ask great questions. Create meaning from the responses. 

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