7 Common Communication Mistakes

  • Assuming Mal Intent. Not everything is intentional, so don’t let an innocent oversight degrade trust.
  • Hiding Behind Email. Email’s a great supporting tool, but it seldom plays well as the lead medium.
  • Failure to Write Down Decisions. Writing down and reading back key decisions is an important way for everyone to move in the same direction.

  • Wasteful Meetings. To save everyone's time, only hold meetings to make decisions and/or to improve relationships.

  • Spin. If you want people to truly listen, be sure they can believe what you say. Encourage transparency and truth-telling.

  • Boring Packaging. Ditch the 35-page PowerPoint deck and explain why your project really matters.

  • Inept Listening. Listen carefully and ask great questions. Create meaning from the responses. 

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