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Reacting, Not Responding

Reacting, Not Responding

Strong emotional reactions can damage your reputation. 

Instead, try and respond calmly.

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MORE IDEAS FROM THE SAME ARTICLE

You may overlook people's different personalities, needs and expectations with a One-size-fits-all approach.

Your communications need to address those differences as much as possible so that everyone can benefit from your session.

Spelling, tone and grammatical mistakes can make you look careless.

  • Don't rely on spell-checkers.
  • Proofread your work.
  • Use a dictionary to look up any words that you're unsure about. 
  • Reading your work aloud makes it easier to catch typos and tone errors....

It's tempting to try to avoid difficult conversations, but this can cause further problems.

  • Preparation is key to handling difficult conversations.
  • Use tools such as the Situation – Behavior – Impact technique to encourage your people to reflect on their behavior.

Written communication channels don't allow you to soften difficult messages with nonverbal cues.

Delivering a message in person makes it easier to pick up on signs that people have misunderstood parts of your message.

Always take time to check that people have understood your message.

To check that you've been understood correctly, use open questions that start with "how," "why" or "what." These encourage reflection and will help your audience to explain what they have taken from your commu...

Poorly-prepared presentations, reports, or emails frustrate your audience and can, over time, damage your reputation.

  • Set aside time to plan your communication thoroughly.
  • Create a credible, intelligent, and compelling message that emotionally and intellectually appeals ...

It can be tempting to stereotype new colleagues or clients, or to make assumptions about them based on just a few pieces of information.

Set time aside to listen when you meet someone new. Give them space to talk about their viewpoints and take time to absorb these.

Forwarding sensitive email to the wrong person, or sending an incorrect attachment can cause serious problems.

It might be helpful to draft emails in a word processing document or blank email, and then to paste the text into a new message. Only then select the recipient.

Assertiveness is about stating what you need while considering the wants and needs of others. 

Assertiveness also means saying "no" when you need to.

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Failing to Keep a To-Do List

The trick with using To-Do Lists effectively lies in prioritizing the tasks on your list. Many people use an A – F coding system (A for high priority items, F for very low priorities). 

Make sure that you break large tasks or projects down into specific, actionable steps – then you won...

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Writing Effective Emails

Successful people write emails that help achieve the objective while not wasting a single moment of the recipient.

The communication tool only works when your words are worthwhile, accurate and touch the right points effectively.

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Common communication mistakes

  • Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
  • One-size-fits-all communication. Different people have different needs and expectations.
  • Avoiding the difficult convers...

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