Learn more about communication with this collection
How to use storytelling to influence and persuade
How to create a compelling narrative
How to structure your story for maximum impact
What to say to deflect nosy questions
You don't owe anyone personal information, especially not to satisfy their curiosity.
- To someone asking how much money you earn: " Trust me, not even close to what I'm worth."
- To someone who asks about your love life: "I'd rather not talk about this. When I have news to share, I'll let you know."
- To a colleague who wants to know what you plan on your day off: "That's why call it a personal day!"
Repeat your stock answer if the person persists.
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When someone asks you something you're unsure about
Here are a few ways to buy yourself more time to assess the situation.
- "I need a minute to regroup. Can we talk about this in an hour?"
- "Can we chat about this later today, after I've had some time to consider it?"
- To a friend who wants you to go to a dinner...
443
2.8K reads
When a line has been crossed
When someone has crossed a line, you should open up the conversation alerting the other person to your feelings, concerns, or objections.
Some conversation starters:
- "I thought you should know..."
- "I wanted to bring something to your attention. I felt uncomfortable wh...
342
988 reads
When someone is giving you unsolicited advice
- If you want to share something with a friend or colleague who likes to offer their opinion, say: "I want to share what's going on and would appreciate it if you can listen without offering advice or criticism."
- Another way to stop auto-advice: "At ...
351
941 reads
When someone is judgmental or critical of you
When a friend, family member or colleague makes a rude comment and then says," I'm just honest," you may feel inclined to accept their words. Don't. If you know them to be genuine, you will know when to be open to their feedback.
Comments about how you wore the wrong dress...
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870 reads
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Answering Harsh Questions
- Acknowledge the reason behind the emotion. Do not defend yourself. Give an objective answer.
- Be confused to buy time for both of you. If someone is swayed by emotions when asking, ask to repeat the question.
- Offer the questione...
Sell the problem
You should convince your manufacturer, customer, or buyer that there’s an urgent problem that needs solving. There are four types of people you’ll be speaking with:
- The director is someone who wants you to be very concise and to the point.
- The socializ...
When someone asks you something you're unsure about
Here are a few ways to buy yourself more time to assess the situation.
- "I need a minute to regroup. Can we talk about this in an hour?"
- "Can we chat about this later today, after I've had some time to consider it?"
- To a friend who wants you to go to a dinner...
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