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How to respond to criticism

How you respond to criticism is vital. Try to avoid getting into an argument. Instead, lead the exchange into a discussion on how to solve the issue. You'll waste less time guessing how to fix things. "So, you'd like to change the design - what would you say is the main thing that ought to be different?"

Turn your words into action to demonstrate that you can listen to feedback.

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Criticism can give you an advantage

If a customer tells only you how to give them a great service, that's information that only you've got.

That puts you at an advantage over others in your sector. Find ways to draw that information from your clients or audiences.

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Criticism is a form of communication

Criticism means someone wants to tell you what you're doing for them. It is an opportunity to learn more about the person and change them into satisfied customers or audience members.

Take some time before you respond. Someone who can take and act on criticism means they c...

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Criticism as a competitive edge

Criticism as a competitive edge

Taking criticism can be a hard thing. At some point, you will find someone who wants to tell you how to do things better.

But feedback can also be a good thing as you can use the criticism to give you a competitive edge.

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Feedback forces you towards good practices

Constructive criticism can steer you from bad practices towards better ones.

Try to distance yourself from what you're providing and look at it objectively. If you can take a step back, you might see how you can improve.

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Feedback makes your product better

Listening and acting on honest feedback will give you insight into what's good and what can improve.

Make use of that information to improve your performance, service, or event.

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Don't take it personally

If someone doesn't like your work, don't take offence. Even if you feel the criticism is unfair, don't react negatively as you can irreparably damage your reputation.

A good professional can take criticism and not respond as if it's an attack. At the very least, they can l...

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I get my inspiration from nature and objects around me. I have a passion to colours, typography and skateboards.

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Constructive Criticism: Give Feedback, Not Instruction

Keep your criticism to your observations, and the impact they have. Don't try to fix the problem, just identify it.

Offer to help fix the problem, and to support the solution that the other person comes up with. Unless you know how to do the work your coworker is doing, do...

How to respond to false premises

When you respond to the use of false premises, you should generally call them out as false, explain why they're false, and how them being false invalidates the argument.

  • False premises can be implicit rather than explicit.
  • It can also be helpful to ask the p...

Respond From a Place of Strength

If you decide to post something online that triggers an argument, choose your response. The person with the greatest strength is the one who does not always respond but choose when and how they engage.

If you decide to engage in a productive discussion, see where things go. If the ...

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