Learn more about marketingandsales with this collection
How to develop a growth mindset
How to think creatively and outside the box
How to embrace change
Managing Frequent Change: Keep Your Head Up
We’ve confirmed that this is going to be hard, so now what? Spend some time identifying your points of challenge or stress and share them with your manager. Make those items known, work toward a solution and move forward. It’s understandable to take some time to adjust to a change but you cannot function well in the middle of frustration. Once you’ve aired your concerns take some action. Create a plan of attack.
Plan for how you will handle the change internally and then shift your planning to clients, where it really counts.
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“If you don’t like something, change it. If you can’t change it, change your attitude.”
MAYA ANGELOU
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Stay Organized
Did you know that checking items off a to-do list releases endorphins? Having a clear organized plan will keep you on track, ensuring that not a detail is missed. Not only will this provide you and your client with comfort and direction, but it will also allow you to interact effectively with management at your company when you are inevitably asked, “How are things going?”
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Client First
The most important thing, of course, is to make sure that your clients are not negatively impacted by what your company is changing. Tailor your communications: Certain clients may need to know more or less information to be comfortable with the change. In some cases, the messaging might be better received from your company’s leadership. Don’t hesitate to collect feedback from your client once the change has been communicated.
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Keeping Your Perspective
It is without a doubt this change is coming from a desire to improve something. Although this can create challenges for both you and your client along the way, the result should be a better experience with your brand. It is a given some clients will be upset or not like the change, but keep things in perspective and know that while change will come again in the future, it is generally accompanied by enhancements to your product or service that many clients will appreciate.
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