The Voice Of The Customer Is Very Loud
Anything a customer says to others is mostly taken for gospel. This is exactly why you see the buying decisions of many customers influenced by reviews and testimonials from previous customers.
The same customers can also influence their community actively by promoting your services and attracting more customers to you, by sharing their positive experiences with your brand.
When this happens, you benefit from lower customer acquisition costs, faster transactions and stronger brand reputation.
But for all these to happen, you have to Deliver an Excellent Service to your customers consistently.
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CURATED FROM
Do this — to make your customers talk about your service to others
mycocrm.medium.com
2 ideas
·148 reads
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I am constantly reminded how excellent customer services can turn customers into promoters
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The idea is part of this collection:
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Customers Will Always Share Their Experiences With Others
The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
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Consideration
GOAL
Provide your potential customer with more detailed information to set you apart from the competition and help build their trust and confidence in your brand.
STRATEGIES
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