Learn more about marketingandsales with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Anything a customer says to others is mostly taken for gospel. This is exactly why you see the buying decisions of many customers influenced by reviews and testimonials from previous customers.
The same customers can also influence their community actively by promoting your services and attracting more customers to you, by sharing their positive experiences with your brand.
When this happens, you benefit from lower customer acquisition costs, faster transactions and stronger brand reputation.
But for all these to happen, you have to Deliver an Excellent Service to your customers consistently.
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MORE IDEAS ON THIS
The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
The questio...
9
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CURATED FROM
mycocrm.medium.com
2 ideas
·148 reads
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I am constantly reminded how excellent customer services can turn customers into promoters
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The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
The questio...
The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.
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