How to Write Jobs to Be Done Example Statements - Deepstash
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How To Write A Jobs To Be Done Statement

How To Write A Jobs To Be Done Statement

"Help me brush my teeth in the morning” is not a great example of a Job to Be Done statement.

It infers an existing solution (a toothbrush) and there’s only so far you’ll be able to expand your thinking within that bubble.

It's a valid approach to designing innovations that impact customer satisfaction in the near-term. But it will not lead to disruptive new products and services.

For more innovative product design and more 'aha' moments we could use:

“Keep my teeth healthy.”

This is people focused - the same problem people faced hundreds of years ago, face today, and hundreds of years from now. 

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CURATED BY

natashabee

Experience designer and design teacher interested in well-being, accessibility and great design practices. Specialising in service design, product design and user research.

CURATOR'S NOTE

Jobs to be done is a leading way of writing user and business problems, and when done right it can feed into agile product development, by linking the customer need to the feature.

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