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STANFORD

The Strategic Importance of Empathy

The Strategic Importance of Empathy

gsb.stanford.edu

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People Problems

Ed Batista, a Stanford Graduate School of Business lecturer, has worked with many executives in his career and the one problem that is most evident to him is that many executives and CEOs experience people problems. 

JEAN RENOIR

The hell of life is that everyone has their reasons

Mitigating Assumption in People's Behavior

We often find ourselves assuming about the reasons why people behave the way they behave but we fail to ask "why do I find their behavior maddening or frustrating?" 

We have to slow down and remind...

Exploring Empathy

 Here are some questions you can use to explore about a person's behavior:

  • What are their beliefs and assumptions? Can I allow that information to inform how I approach them?
  • Can I take a broader perspective on what might be driving them? What impulses or reasoning might be inf...

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