Exploring Empathy
Here are some questions you can use to explore about a person's behavior:
- What are their beliefs and assumptions? Can I allow that information to inform how I approach them?
- Can I take a broader perspective on what might be driving them? What impulses or reasoning might be informing their behavior?
- Am I creating a condition that they are finding the need to adapt to that I might find frustrating?
- Is there something I can do to change how I'm showing up and influence the environment in which this other person is operating?
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Ask the right questions
To get to the root of why a person's opinion is the way it is, one question you might want to ask is the simplest 'why?'
"Why?" is the most powerful question you can ask a person who is giving you their opinion because it allows you to determine what assumptions inform their opinions.
Showing Empathy
- Show them that you notice their change in behaviour. We must acknowledge the other person's unhappiness and let them know that we want to know more about what they're experiencing without trying to cheer them up.
- Ask them: "Can you help me understand?"
Empathy Mindset
It gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective:
- Listening to how you're colleagues explain what they are thinking will give you valuable context.
- Showing sincere appreciation and celebration of others...
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