Learn more about marketingandsales with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
A Role in Customer Success
The profession of customer success (CS) has grown exponentially in the last 5 years and was ranked 6th on Linkedin’s 2020 emerging jobs report.
Customer success is not well defined. A recruiter has little understanding of what applicants without customer success in their title can bring to a company. However, there are certain steps you can take that will significantly increase your chances of landing your first role.
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How to Get Your First Customer Success Role
- Go through your resume or LinkedIn profile and see which industries /professions you have experience in. For example, working in media, education, or the travel industry.
- Have you worked in the marketing, sales, or finance functions? Create a list of areas that you have experience in.
- Find software companies that serve the industry and/or function you have the most experience in.
- Look for open positions in customer success they may have.
If you have experience in an industry or function that a company serves, you have a greater chance.
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Network and Join Customer Success Communities
Build and work your network to help you get interviews. Most people fail to identify the industries and functions they have experience in.
See which of your LinkedIn connections works in these companies or knows people at these companies.
Join and engage in other customer success communities,for example:
- Gain, Grow Retain
- The Customer Success Leadership Network
- OUTCOMES by SuccessHACKER
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Take Courses in Customer Success
Taking customer success courses can help you gain knowledge of how to be an effective SC manager.
Recommended organizations that offer customer success courses:
- The Success League
- SuccessHacker
- PracticalCSM
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Be OK With Taking a Step Back
You may be shifting your career from areas such as sales, engineering, or another profession where you have more experience. You may also be coming from a profession where you have years of experience and have to start over again.
Consider starting off in customer support or business development at a start-up. It may not be feasible for you to jump right into customer success. Consider taking an entry-level role to gain more experience.
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Don’t Give Up
If you weren’t selected for certain roles, keep searching and apply for others. Try and find out why you didn’t get the role so you can change your interview approach or refine the type of CS roles you should be applying for.
It may take some time before you land your first role.
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