First, Break All the Rules - Deepstash
First, Break All the Rules

First, Break All the Rules

Marcus Buckingham, Curt Coffman

49

1

Keep reading for FREE

Breaking The Status Quo

Breaking The Status Quo

First Break All the Rules asserts that the status quo is counter productive, and encourages management to adopt innovative approaches to employee engagement.

There are four keys for unlocking potential in your employees: select for talents, suggest outcomes rather than direct control of process, focus on employees strengths and work around weaknesses, and finally find the right fit for your employees.

118

1.84K reads

Workplace Strength: The 12 Questions

  • Do I know what is expected of me at work?
  • Do I have the equipment I need to do my work right?
  • Do I have the opportunity to do what I do best every day?
  • Have I received recognition for good work?
  • Does anyone care about me as a person?
  • Does anyone encourage my development?
  • Do my opinions matter?
  • Does the mission/purpose of my company make me feel my work is important?
  • Are my co-workers committed to doing quality work?
  • Do I have a best friend at work?
  • Have I talked to someone about my progress recently?
  • Have I had opportunities at work to learn and grow?

147

1.05K reads

A Yes To All 12 Questions

As a manager, it is your responsibility that your employees reply with an emphatic “yes” to the 12 questions. Positive responses to these questions were strongly correlated to profitability, productivity, employee retention, and customer satisfaction.

If you can generate positive responses to these questions then you have the ability to attract and retain quality employees. The importance of influential perks, pay, or a charismatic CEO was not established in the author’s research.

111

947 reads

Identifying and Understanding Talent

Normally we associate talent with celebrated excellence. Great managers disagree with this definition of talent. It is too narrow and too specialized.

Instead they define talent as a recurring pattern of thought, feeling or behavior than can be productively applied. The emphasis here is on the word recurring. Your talents, they say, are the behaviors you find yourself doing often

108

736 reads

Empathy And EQ Over Experience

Great managers know that every role in a workplace requires talent because there are recurring patterns of thoughts, feelings, and behaviours. Managers that are able to select for these patters will have more harmonious results on their team.

One of the biggest mistakes managers make is selecting for other factors like experience or intelligence, and ignore required talents (for example, empathy is a required trait for nurses).

107

626 reads

The Three Types Of Talent

  • Striving talents explain the ‘why’ of a person: what motivates them, do they want to stand out, and is ‘good enough,’ good enough for them?
  • Thinking talents explain the ‘how’ of a person: how they think, their decision making processes, are they focused, disciplined, strategic or non-linear in thinking?
  • Relating talents the ‘who’ of a person: who do they trust, who they build relationships with, do they avoid confrontation or have a desire to win people over? Do they love or hate surprises?

117

612 reads

The Intangible Talents That Cannot Be Taught

We all possess talents within the contexts of these categories. It is important to recognize that talents can’t be taught, they can only be cultivated and encouraged within the work roles assigned to that person. Skills, on the other hand, can be taught (i.e. typing speed, surgical techniques, software etc.).

This does not mean entirely that people can’t change over time, but as managers, we need to be aware of underlying talents and work with them rather than against them.

104

449 reads

Helping And Empowering

High performing managers understand that trying to achieve direct control of employees is futile and that trying to change people’s natural talents will not work. The solution is both simple and elegant: define a required outcome and then let the employee find their own way forward, through a path of least resistance.

The most efficient way to turn someone’s talents into performance is to help him find his own path of least resistance towards the desired outcome.

107

394 reads

The Four Temptations That Hinder Growth

  • Create “perfect people”  by imposing a “best way” attitude and that you have the right answers. This is disempowering, demeaning and prevents self-exploration and learning.
  • Believe that employees don’t have enough talent, which can be true, but not if your hiring criteria is critically based on talents rather than selecting for other strengths.
  • Believe that “trust is precious it must be earned.” Great managers must reject the concept of earning trust.
  • Believe that “some outcomes defy definition” such as abstracts like employee satisfaction and customer feedback.

106

394 reads

What Great Managers Do

  • Select people. Differentiate between talent, skills and knowledge
  • Set accurate performance expectations
  • Motivate (recognition and care)
  • Develop the employee 

Managers look inward, leaders look outward.  

111

522 reads

The Four Keys

  • Select for talent (not simply for the experience, intelligence, determination)
  • Define the right outcomes (not the right steps)
  • Focus on strengths (not on weaknesses)
  • Find the right fit 

106

495 reads

Defining The Right Outcome: The Rules

Employees must follow certain required steps for all aspects of their role that deal with accuracy and safety

Employees must follow steps when they are part of a company or industry standard

Required steps are useful only if they do not obscure the desired outcome.

102

387 reads

Interview For Finding Talent

  • Talent interview should stand alone
  • Ask open-ended questions and keep quiet
  • Listen for specifics and top of minds

Clues to talent:

  1. Rapid learning: which roles have you been able to learn quickly? What comes easy now?
  2. What do you find fulfilling?

Know what to listen for. Know what the top answer is (e.g. top salespeople hate to be doubted, top teachers love it) 

109

339 reads

Managing Performance

Develop a performance management routine to keep focused on the progress of each person's performance.

Routines are:

Simple.

  • Frequent (not all criticism at once; recent examples; results and problems fresh in memory).
  • Focused on the future.

Ask the employee to keep track of his own performance and learnings in a private document.

104

327 reads

Basic Routine Questions

  • What did you enjoy most about your previous work experience? 
  • What brought you here? what keeps you here?
  • What do you think your strengths are? Your weaknesses?
  • What about your goals for your current role?
  • Do you have any personal goals or commitments you would like to tell me about?
  • What is the best praise you have ever received? what made it so good?
  • Have you had any really productive partnerships or mentors? why do you think these relationships worked so well for you?

116

287 reads

Career Check Discovery Questions

  • How would you describe success in your current role? can you measure it?
  • What do you actually do that makes you as good as you are? what does this tell you about your skills, knowledge and talents?
  • Which part of your current role do you enjoy the most?
  • Which part of your current role are you struggling with? what does this tell...? what can we do to manage around this? (training? positioning? support system? partnering?)

111

317 reads

CURATED BY

jebarr

Copywriter in advertising

This book is a result of an exhaustive study undertaken by the Gallup organization involving 80,000 managers across a large number of industries exploring the concepts of employee satisfaction, selecting and maintaining good employees, and means of measuring employee satisfaction. The approach was revolutionary when published (1999) and has become a business classic because it challenged the status quo.

MORE LIKE THIS

Ready for the next level?

Read Like a Pro

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

Stars

5,740 Reviews

App Store

4.7

Stars

72,690 Reviews

Google Play

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

FAQ

Claim Your Limited Offer

Get Deepstash Pro

BLACK FRIDAY

75% OFF | 1-Year Pro Subscription

Claim Offer