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When we ask for help, we tend to unconsciously add unnecessary details that enhance our image, justify or even state a request instead. When asking for help, take the bass out of your voice, the stiffness out of your spine, and the captain out of your industry and just say, with sincerity and humility: "Can you help me?"
Few people, especially face-to-face, will ever say "no," even a stranger.
To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.