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A lot of people make the mistake of turning down important work due to urgent work that comes up suddenly.
A task requiring immediate attention is an urgent task, whereas important tasks are those that when they're done, they will add value to the organization.
Urgent tasks are the ones that are not adding any value but come up to be done at that moment. The right approach is to avoid the urgent and focus on the important.
Example: Answering a phone call can seem urgent, due to its ringing, but it may not be that important.
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