Ideas from books, articles & podcasts.
published 5 ideas
by Don Norman
There are 2 types of errors:
(a person intends to do an action and ends up doing something else). Can be:
(correct action applied to the wrong object),
There are 3 levels of processing that inform the action a user does:
- the relationship between the properties of an object and the capabilities of an agent
- an indicator that communicates appropriate behaviour to a person
The more things change, the more they are the same.
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