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There are 2 types of errors:
slips
(a person intends to do an action and ends up doing something else). Can be:
action-based
(correct action applied to the wrong object),
memory-lapse
(forgetting)
mistakes
(wrong goal or wrong plan formed). Can be:
rule-based
(correct diagnose, wrong action),
knowledge-based
(incorrect diagnose),
memory-lapse
(failing due to distraction)
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462 reads
There are 3 levels of processing that inform the action a user does:
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194 reads
Affordances
- the relationship between the properties of an object and the capabilities of an agent
Signifiers
- an indicator that communicates appropriate behaviour to a person
Constraints
- impediments of using a system
Mappings
- the relationship between the elements of two sets of things
Feedback
- communication of the results of an action
Conceptual model
- explanation of how something works
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87 reads
The more things change, the more they are the same.
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255 reads
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User Researcher, passionate about behaviours and building the right products. I 'stash' about research, self-development and education.
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