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There are 2 types of errors:
(a person intends to do an action and ends up doing something else). Can be:
(correct action applied to the wrong object),
(wrong goal or wrong plan formed). Can be:
(correct diagnose, wrong action),
(failing due to distraction)
There are 3 levels of processing that inform the action a user does:
- the relationship between the properties of an object and the capabilities of an agent
- an indicator that communicates appropriate behaviour to a person
- impediments of using a system
- the relationship between the elements of two sets of things
- communication of the results of an action
- explanation of how something works
The more things change, the more they are the same.
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