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Logos can make people aware of your brand and help with discovery. But they canât tell your customers who you really are unless you build meaning into them. Your brand is the experience your customers have and then tell their friends about.Â
Despite their demanding presence, your logo is not your brand. Your brand is the experience your customers have and then tell their friends about. Despite their demanding presence, your logo is not your brand. Your brand is not the experience your customers have and then tell their friends about.
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âWhy do I get out of bed every morning and go to work?â
Thatâs what your brand should be built around.
Great brands are built around a strong belief system and are driven by values. Take a quick look at Nike. Phil Knight had a vision that if everyone went for a run just once a day, the world would be a better place. The Swoosh is just a Swoosh; any emotional connection you have to it has nothing to do with the logo itself, everything to do with Philâs original vision.
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Great brands are built from the inside out. Staff engagement is built into the process, not an Afterthought. When your staff are on board, the task of delivering a customer experience which reflects your brand purpose is a much easier one. If your staff donât live and breathe your brand every day, your customers wonât have the desired experience. If your staff donât live and breathe your brand every day, your customers wonât have the desired experience ..
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Marketing has traditionally been the custodian of the brand. But Decentralisation is key to making a great brand. Â
If only one department owns and controls the brand, then other departments simply donât think about the brand because they have no attachment to it.
A shared perspective will enable each department to take ownership of the brand in its own way.
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