Customer Satisfaction
CSAT (customer satisfaction) is the metric a lot of businesses use to measure customer happiness. It works like this: you create a scale range and ask customers to rate their satisfaction with your business or its offering using the scale.
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Increase Customer Satisfaction Rate
A customer service video allows people to self-serve and find a better way to solve their problems. It makes them happy and they will give a good rate for your organization.
Once the customer satisfaction rate increases, your company will gain some benefits, such as:
...Attitudinal Metrics
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Gather customer feedback
Engaged customers will provide feedback that can give a fresh perspective on the company and help improve customer satisfaction rates.
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