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Increase Customer Satisfaction Rate

A customer service video allows people to self-serve and find a better way to solve their problems. It makes them happy and they will give a good rate for your organization.

Once the customer satisfaction rate increases, your company will gain some benefits, such as:

  • 89% of individuals tend to make another purchase from the same brand after experiencing positive customer service.
  • It helps to enhance customer retention by 5%.
  • When businesses prioritize excellent customer experiences, they can generate sales between 4% and 8% higher than their market.

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Lower Hiring Costs

You can use a customer service video instead of investing a lot of money to hire more support staff. It can be a long-term investment since the queries or issues that arise from time to time may be identical.

You can post the video on your FAQ page so people can easily ac...

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Benefits Of Customer Service Video Tutorials

We can’t ignore that living in a fast-paced world has changed customers’ habits. Waiting for a long queue to talk or have a live chat with a customer service agent is outdated and frustrates people. Nowadays, people want every brand to respond to their queries instantly and effec...

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18 reads

Reducing Drop Off Rate

According to a study, around 82% of customers can’t stand a business that does not offer a quick and immediate resolution. They have left a brand because of poor customer service experiences.

There is no other option than a customer service video to meet people’s expectations of ...

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19 reads

Gaining New Customers

You can achieve more than just making your existing consumers stay longer. A customer service video increases your chances of gaining new customers.

When they have an excellent customer service experience, 38% of consumers want to tell their friends about it. Unsatisf...

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13 reads

A Customer Service Video Tutorial

A Customer Service Video Tutorial

68% of individuals said they would prefer watching a video than contacting a company’s support service to solve a problem with a product. Whatever product or service you offer, your customers will be more satisfied if you provide a video to help them fix their problem as fast as possible...

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ronale

Systems Programmer

Important article on customer service and retention

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Keys To Customer Retention

Keys To Customer Retention

Businesses spend millions of dollars every year on marketing schemes to draw in new customers. As important as that is, businesses should really be looking at how to retain the customers they have. Retention is less expensive and can help maintain solid revenue streams.

There are many ways...

Reducing Drop Off Rate

According to a study, around 82% of customers can’t stand a business that does not offer a quick and immediate resolution. They have left a brand because of poor customer service experiences.

There is no other option than a customer service video to meet people’s expectations of ...

Ch.19 : Customer Satisfaction Is The Wrong Target 🎯

Ch.19 : Customer Satisfaction Is The Wrong Target 🎯

  • Customer service is the wrong target increasing customer is the right target.
  • Companies becomes so consume about their current customer satisfaction that many are failing to aggressivly acquire and exponential expand market share.
  • Remember customer satisfaction cannot exist w...

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