Video calls have their own problems.

• In group calls, people could be asked to raise their hands before speaking or a moderator can ensure people stay on topic.
• It is not advisable to multitask during these calls or to allow yourself to be distracted. It is very obvious if you are busy looking down at your computer. 
• If you know there will be an interruption, such as an incoming phone call, it's more considerate to warn people in advance or to put a message in the chatbox.

In all your interactions, remain conscious of two factors: trust and power.

• A manager should consider whether their brevity is regarded as efficient or as a general lack of interest.
• We should be careful to express our appreciation. A handshake or smile used to...