Validate the original point - Deepstash
Managing People

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Conflict resolution

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Delegation

Managing People

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Validate the original point

Articulate the other person’s point of view. 

Stating it clearly, possibly even better than your counterpart did, lays a strong foundation for the discussion. You want your counterpart to say: "She/He understands."

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Don’t make judgments

When you move on to expressing your concerns, watch your language carefully. Avoid any judgment words that might set off your counterpart. Share only facts.

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Decide whether to wait

You may decide to hold off voicing your opinion if you want to gather your army first. People can contribute experience or information to your thinking — all the things that would make the disagreement stronger or more valid. 

Also, delay the conversation if you’re in a meeting or...

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Ask permission to disagree

It’s a smart way to give the powerful person “psychological safety” and control. 

You can say: “ I have reasons to think that won’t work. I’d like to lay out my reasoning. Would that be OK?” This gives the person a choice, allowing them to verbally opt in.

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Be realistic about the risks

Our natural bias is to start by imagining all the things that will go horribly wrong if we disagree with someone more powerful. Yes, your counterpart might be a little upset at first, but most likely you are not going to get fired or make a lifelong enemy.

Consider the risks of no...

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Principles to Remember

Do:

  • Explain that you have a different opinion and ask if you can voice it.
  • Restate the original point of view or decision so it’s clear you understand it.
  • Speak slowly — talking in an even tone calms you and the other person down.

Don’t:

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Stay humble

Emphasize that you’re offering your opinion, not gospel truth. Remind the person that this is your point of view, and then invite critique. This will leave room for dialogue.

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Identify a shared goal

Before you share your thoughts, think about what the powerful person cares about. You’re more likely to be heard if you can connect your disagreement to a “higher purpose.” 

State it overtly then, contextualizing your statements so that you’re seen not as a disagreeable underling but...

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Stay calm

When your body language communicates reluctance or anxiety, it undercuts the message. 

Simply slowing the pace and talking in an even tone helps calm the other person down and does the same for you. It also makes you seem confident, even if you aren’t.

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6. Validate the original point

6. Validate the original point

After you’ve gotten permission, articulate the other person’s point of view. What is the idea, opinion, or proposal that you’re disagreeing with? Stating that clearly, possibly even better than your counterpart did, lays a strong foundation for the discussion.

“You want your counterpart to ...

Figuring Out Your Opponent's Point Of View

Get into the other person’s shoes and figure out why their point of view is so important for them.

Conflict is almost inevitable in an argument due to both the parties ‘doubling down’ on their confirmation bias. Instead of going the way of souring your relations, a better approach is to ha...

Emotional Intelligence In Confrontations

  • Strong self-awareness and self-management would let you control your initial impulses or any anxiety you might have around a hard conversation.
  • A highly developed sense of empathy (part of social awareness) would allow you see the situation from the other person’s point of view.

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