Choose your words wisely
- Stay away from starting sentences with “you."
- Hear the other person out first. Don’t apologize, but acknowledge that there is a problem.
- Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution.
- If you need to clear the a false accusation, do so concisely.You can say, “I would like to present information that may clear up this matter.”
Team Work
