Choose your words wisely

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • If you need to clear the  a false accusation, do so concisely.You can say, “I would like to present information that may clear up this matter.”

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