Learn more about communication with this collection
How to adapt to different speaking situations
How to engage with an audience
How to use body language effectively
Choose your words wisely
- Stay away from starting sentences with “you."
- Hear the other person out first. Don’t apologize, but acknowledge that there is a problem.
- Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution.
- If you need to clear the a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”
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Diffusing difficult situations
- Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
- Meet with the person to understand their concerns.
- Listen without expressing your opinion or point of view.
- If there is high emotion involved, respect...
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Your attitude is crucial
Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.
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Other curated ideas on this topic:
Choose your topic wisely
Whenever writing on a given or chosen topic, make sure that you have chosen a subject people will actually feel like reading.
Do not just start telling the story of your life, but rather present facts or ideas that could appeal to anybody.
Choose behaviors to implement:
From the reading you’ve done and discussions with your coach, you design the following practices:
- Share your experience. To serve as a role model for self-directed learning, share your own learning process and experiences. Discuss the problems you’re ...
2. Choose Your Attitude
Spending time with negative people can be the fastest way to ruin a good mood.
Make a conscious effort to choose your attitude. Create a mantra, such as, “I’m going to stay positive today despite the people around me,” and repeat it often to help you stay on track. Take a deep breat...
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