Choose your words wisely

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • If you need to clear the  a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”

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Dealing With Workplace Conflicts

MORE IDEAS FROM THE ARTICLE

Diffusing difficult situations
  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.
Your attitude is crucial
Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

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RELATED IDEAS

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

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IDEAS

Find a unique connection

Build and maintain a unique connection with the employee, using your listening skills and attention to detail. Avoid the one-size-fits-all approach.

Hafez
“The words you speak become the house you live in.”

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