Choose your words wisely
- Stay away from starting sentences with “you."
- Hear the other person out first. Don’t apologize, but acknowledge that there is a problem.
- Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution.
- If you need to clear the a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”
193
405 reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about communication with this collection
How to adapt to different speaking situations
How to engage with an audience
How to use body language effectively
Related collections
Similar ideas to Choose your words wisely
Choose your topic wisely
Whenever writing on a given or chosen topic, make sure that you have chosen a subject people will actually feel like reading.
Do not just start telling the story of your life, but rather present facts or ideas that could appeal to anybody.
The Three Components of Active Listening
- Paraphrase: Consists of repeating at the speakers a summary of what they say, so they feel understood.
- Inquire: Obtain all the information that is relevant to the resolution of the issue.
- Acknowledge: Once the issue is made clear, communicate to your coun...
Know Your Audience
We're usually persuaded by people who make it clear they understand us, that they relate to our concerns. So seek out those opportunities for connection. Ask questions and really listen to the answers.
Think about this in everything you write. What does your audience really want t...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates