• State your point of view in a clear and direct manner
• Avoid exaggerating. For example, instead of saying, “You’re always late!” Try saying, “You are 20 minutes late for the third time this week.”
• Discuss facts rather than making judgments. For example, instead of saying, “You’re trying to get out of doing the group assignment!” Try saying, “Your portion of the assignment needs to be one page longer.”
• Use “I statements” that communicate your feelings without being accusatory. instead of saying, “You’re such a slob!” Try saying “I feel frustrated when you leave your clothes on the floor.” 

In life, there are often times when you need to have uncomfortable conversations. Assertively communicating in a way that is clear and direct is one of the most effective ways of minimizing conflict, preventing misunderstandings, and creating a positive environment. When you practice assertive co...