Assertive Communication Guide
- State your point of view in a clear and direct manner
- Avoid exaggerating. For example, instead of saying, “You’re always late!” Try saying, “You are 20 minutes late for the third time this week.”
- Discuss facts rather than making judgments. For example, instead of saying, “You’re trying to get out of doing the group assignment!” Try saying, “Your portion of the assignment needs to be one page longer.”
- Use “I statements” that communicate your feelings without being accusatory. instead of saying, “You’re such a slob!” Try saying “I feel frustrated when you leave your clothes on the floor.”
6
12 reads
The idea is part of this collection:
Learn more about corporateculture with this collection
How to build confidence
How to connect with people on a deeper level
How to create a positive first impression
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates