The rule of reciprocity
- Studies show that when individuals receive a compliment, they are almost twice as likely to comply with a request.
- Another study show this comes from a sense of reciprocity. The more people believe that one kind deed deserves another, the more likely they are to repay a compliment with a helpful act.
- In the workplace, positive feedback can be a powerful tool. Research shows that verbal praise was more effective at increasing productivity than cash bonuses.
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