Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Getting people to act
- Don’t advise until you’ve been invited to. No one is going to listen to you until they’re ready to.
- Offer long-term support. It’s hard to implement big changes in your life, especially if you’re doing it alone.
- Express confidence in their judgment. Work to make your advice their idea by asking lots of questions to lead them to the answer and let them know you’re truly confident in their decision.
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MORE IDEAS ON THIS
Get their friends on your side
Accountability is key. The more you can involve the entire social circle, the better the odds they’ll actually follow through.
You can spend 10 minutes giving someone life-changing advice, but your advice would be much more effective if you knew a friend, a family member, ...
998
4.81K reads
Focus on collaboration
To get someone to act on your advice, it’s going to mean giving up at least some of the credit for it.
When the person receiving your advice feels like they had a hand in creating it—with guidance from you, the expert, of course—they’re far more likely to act on it.
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6.65K reads
Show your work
In this case, you’re showing your work because it instills trust, and trust is critical for acceptance.
When you show you work, the person you’re advising doesn’t have to take your recommendations on blind faith. They can see exactly how you got to your advice and buy int...
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5.39K reads
Avoid tension and build rapport
This underscores the importance of starting on the right foot. If you upset the person you’re trying to help, they’ll wall themselves off.
It's important to use empathy, but don’t get too friendly. Take a careful balance between making someone like you and assert...
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9.97K reads
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How to improve expert communication
- Ask different experts different questions. Rather than asking experts: "Will this drug work?', ask some of them, "Is there good evidence about whether the drug will work?" Qualified experts won't always know the answer to the first problem, but will know the answer to the l...
Seek First to Understand, Then to Be Understood
Before we can offer advice, suggest solutions, or effectively interact with another person in any way, we must seek to deeply understand them and their perspective through empathic listening.
To listen empathically requires a fundamental paradigm shift. We typically seek first to be underst...
Reply directly to people in emails and instant messages
Being cc’ed on an email or invited to an instant message group is a new opportunity for you to look at who’s in the “room”—and introduce yourself.
- Reply directly to the message sender with a compliment.
- Identify someone with a shared background to you and tell them, “...
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