Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Getting people to act
- Don’t advise until you’ve been invited to. No one is going to listen to you until they’re ready to.
- Offer long-term support. It’s hard to implement big changes in your life, especially if you’re doing it alone.
- Express confidence in their judgment. Work to make your advice their idea by asking lots of questions to lead them to the answer and let them know you’re truly confident in their decision.
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Focus on collaboration
To get someone to act on your advice, it’s going to mean giving up at least some of the credit for it.
When the person receiving your advice feels like they had a hand in creating it—with guidance from you, the expert, of course—they’re far more likely to act on it.
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Avoid tension and build rapport
This underscores the importance of starting on the right foot. If you upset the person you’re trying to help, they’ll wall themselves off.
It's important to use empathy, but don’t get too friendly. Take a careful balance between making someone like you and assert...
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Get their friends on your side
Accountability is key. The more you can involve the entire social circle, the better the odds they’ll actually follow through.
You can spend 10 minutes giving someone life-changing advice, but your advice would be much more effective if you knew a friend, a family member, ...
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Show your work
In this case, you’re showing your work because it instills trust, and trust is critical for acceptance.
When you show you work, the person you’re advising doesn’t have to take your recommendations on blind faith. They can see exactly how you got to your advice and buy int...
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How to improve expert communication
- Ask different experts different questions. Rather than asking experts: "Will this drug work?', ask some of them, "Is there good evidence about whether the drug will work?" Qualified experts won't always know the answer to the first problem, but will know the answer to the l...
How To Get Help From Experts
High quality information comes from experts. There are ways to approach them effectively:
- Show that you have skin in the game
- Be precise on what you’re asking
- Show respect for their time and energy
- Listen to their reasons
- Follow up and keep them updated
Repeated exposure to best practices
There is a way, though, to tell who those people are in your organization, and to try to work with them if at all possible. Good senior developers ask lots of questions to get to the root of problems, and...
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