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How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
Being cognizant of how your behavior affects others is at the heart of emotional intelligence.
Think about these questions: What types of behaviors drive you crazy? Where does your anxiety show up? What do you do when you don’t feel heard? How do your resentments show up in interactions with others?
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Among the most effective skills to learn in order to resolve conflict are mastering deep listening, mediation and facilitation. Giving people the benefit of the doubt and leading with curiosity are also powerful tools.
Most of us have little to no training with expressing negative e...
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Long before solutions are offered and significant time is spent, make sure to identify the real problem before jumping into solutions.
In order to get into problem-solving mode, you need to understand the true problem at hand, identify challenges in the way, resist simple solutions,...
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It gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective:
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You need to be clear about what you want and what you’re willing to let go of to get it.
On top of understanding another’s perspective and being resilient, work demands that we find pathways to being effective. This requires negotiation and persuasion.
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Rather than stigmatizing failure, a growth mindset embraces it as a necessary part of progress.
Proactively finding positive outcomes despite any challenges helps build resilience.
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A great leader recognizes that trust, transparency, inclusivity, and respect are essential pillars upon which a vibrant company culture is built.
They understand that it’s not enough to build culture, it needs to be protected and maintained. A great leader also needs to make difficu...
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Being aware of how your behavior affects others is at the heart of emotional intelligence.
This means building self-awareness, self-management, social awareness, and relationship management.
Emotional intelligence is the ability to recognize your emotions, understand what they’re telling you, and realize how they affect the people around you.
People who function at a high ra...
In the dynamic realm of the corporate world, a set of skills often overshadowed but profoundly impactful is what truly separates the outstanding from the average. We’re talking about Emotional Intelligence (EI), and it can matter more than IQ in ways that might surprise you. The five components o...
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