Validate Their Feelings - Deepstash
De-escalate Office Tension

Learn more about communication with this collection

How to create a positive work environment

Conflict resolution strategies

Effective communication in the workplace

De-escalate Office Tension

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Validate Their Feelings

Saying things like 'I understand why you'd feel that way...' or 'Anyone would feel like that in the same situation' validates the other person's emotions and completely disarms them.

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1.68K reads

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Respect Their Point Of View

The best way to keep an argument calm is to be as kind as possible. Respectfully acknowledge the other person's viewpoint, even if you don't agree with it.

Say things like "I see what you're saying there," or "That's a good point.

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792 reads

Avoid Using Exaggerations

Words like "everybody, always, never" are broad generalizations.

They make your point unbelievable, while also angering whoever you're talking to.

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1.01K reads

Make It All About Them

We naturally approach the world from our own points of view,

The key to successful persuasion is to show how and why something matters in relation to that person's life and experience.

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1.19K reads

Don't Lose Your Cool

Losing your temper will only anger the other person, which will heighten the argument.

If you can keep things calm, you might even be able to stop the argument. 

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1.06K reads

Switch Perspective

Step into the mind of the person you are arguing with and see their view.

This allows you to figure out what is influencing them and you can come back with a powerful counter-argument.

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990 reads

Try To Politely Disengage

If the other person is truly getting out of control, it's often best to disengage. A perfect phrase to drop is: 'If you say so.'

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1.03K reads

Look At It As A Conversation

Go back to the concept of talking with someone rather than talking to someone.

It can help keep the other person cool, which pretty much always means you've won the argument.

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1.27K reads

Keep Your Facts Straight

Quoting incorrect information weakens your point, which is essentially an automatic loss. 

Check your facts and avoid yelling about any old thing. If you aren't sure about something, you can always say, "I'd need to look into that."

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928 reads

Try To Be More Persuasive

During an argument, think like a salesperson and try to be as persuasive as possible. Facts don't persuade, emotions do.

To pull on the other person's heartstrings, toss in some imagery or relate the story back to them. Hopefully, they'll calm down and see things your way.

342

968 reads

Use "I" Statements

Instead of casting blame and saying things like "you did this" and "you did that," try using "I" statements.

An 'I' statement stops people from becoming defensive when bringing up a topic of concern.

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948 reads

CURATED FROM

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addison_ii

Thinker. Hipster-friendly coffee advocate. Infuriatingly humble organizer.

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Validate the emotions of the other person

When we acknowledge and validate how someone feels, we send them the message that we understand them on a deeper level.

When we validate another person's emotion by naming it and acknowledging that we understand it, we give the other person the right to feel the way they d...

Respect Their Point Of View

The best way to keep an argument calm is to be as kind as possible. Respectfully acknowledge the other person's viewpoint, even if you don't agree with it.

Say things like "I see what you're saying there," or "That's a good point.

Stigmatizing "bad" feelings

Stigmatizing "bad" feelings

By stigmatizing uncomfortable feelings, we tend to eliminate the visibility of these emotions in society and people who feel sad or depressed believe they are the only ones who feel this way because they don’t see examples of others living with the same emotions around them.

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