Proper self-management means controlling your outbursts, distinguishing between external triggers and internal over-reactions, and doing what’s best for your needs.

• Keep a journal of your emotions. At the end of every day, write down what happened to you, how you felt, and how you dealt with it. 
• Ask for input from people who know you well about where your strengths and weaknesses lie, to gauge your perception from another’s point ...

It is the ability to manage our own emotions and react to the emotions of others.

It's your inner drive to accomplish something.

• Identify and deal with your emotions: Take time apart to vent, then return to the problem.
• Address legitimate problems once you’re both calm: Before you jump to solutions, make sure you and the other person agree on what the problems really are. Propose solutions that a...

• You can’t experience everyone else’s lives to fully understand them, but you can listen. Put aside your preconceptions or skepticism and allow the person you’re talking to a chance to explain how they feel. 
• Take up a contrary position to your own: If you think your bos...