Tough times call for patience and leadership within any org. Discover how to spot the different styles of communicators within your team and best navigate them.

I learned to be assertive from my mother. She always expresses her feelings, is comfortable with saying no, acts in her family's best interest, and also thinks about the common good. She's the most assertive person I know. No one can take advantage of her. If you try, she will let you know about it.

Effective communication is at the heart of every successful business, no matter the size or industry. In fact, everything in your business resolves around good communication, both internal (with your employees, associates, co-workers or team members) and external (with your clients and customers).