Ideas from books, articles & podcasts.
An apology is not telling others we feel sorry they are angry it is telling them we understand why they are angry with us, regret making them feel that way, and wanting to take their anger away.
An effective apology is showing the person we understand why they are hurting.
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Forgiving ourselves is always good. But forgiving others is only beneficial if the advantages exceed the potential costs. We should therefore not forgive others if that might expose us to further abuse or exploitation.
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