Ideas from books, articles & podcasts.
When you are doing the speaking, you should look the person you're talking to directly in the eyes, but not so much when you're the person listening.
Making eye contact while your interlocutor is speaking actually harms your perceived competence.
MORE IDEAS FROM THE SAME ARTICLE
People alter their tone of voice depending on social status. We adjust our voices depending on the persons we are talking to.
You cannot be present and involved in a conversation if you occasionally look at your phone.
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